How Eseye’s differentiated approach ensures
highly resilient near 100% connectivity for
every IoT device, every time.
Resilient connectivity is more than just an eSIM
Enterprises want the freedom to deploy a single eSIM SKU IoT device globally and have complete confidence it will always be connected regardless of the different levels of network availability across geographies, various regulatory environments, the complexity around permanent roaming or the technical issues caused by network outages.
At Eseye, we solve these issues for our customers with our unique architectural approach of
interconnects and local breakouts with 25 global MNOs, our cloud-native Infinity platform and our AnyNet+ SIM which has been awarded ‘world’s best eSIM solution’ three years running.
The net effect is that Eseye customers with well-designed devices report 100% of data
is delivered within specified latency. We believe this is the highest in the IoT industry and a significant factor in why Eseye has been successful in winning and deploying so many IoT projects for major global brands.
Since 2007 Eseye has implemented IoT projects for over 1,000 customers. Most of these customers came to us having already deployed their IoT project locally with an alternative supplier but then experienced significant issues when they attempted to deploy the solution nationally or internationally.
Our analysis of the root cause has shown that 80% of these issues were device related.
Customers often believe that IoT connectivity is all about the SIM and the platform and as a result underestimate the importance of a properly configured IoT device. This is backed up by Gartner’s assertion that “80% of IoT projects fail before they are deployed”.
Since 2007 Eseye has implemented IoT projects for over 1,000 customers."
To ensure success, Eseye recommends that a series of technical tests for both connectivity and resilience are carried out on the customer’s device as part of the initial testing and evaluation process prior to project deployment.
These include, but are not limited to, the following:
Eseye insight: Once intelligent connectivity is integrated and optimised, our team will help you achieve near-100% uptime.
Eseye has a three stage process to ensure that your device will reliably connect every time:
When an opportunity is identified and the customer says they want to do a bench test ‘Proof of Concept (PoC)’ of Eseye’s solution, we ship them some trial SIMs and also carry out a remote device assessment test which cycles through the most common device issues that can affect connectivity
If the customer wants to proceed beyond an initial PoC, the next stage is a more detailed device validation process to undertake the additional tests outlined previously. In this case, one of our Technical Consultants conducts a broader set of device tests against a predefined script of connectivity and resiliency scenarios. The output of this is a detailed report of the findings, which is then discussed with the customer. This ranks the issues into different categories such as:
Device validation is conducted as a fixed-cost Professional Services engagement, charged per device.
If the customer, or their device partner, has access to firmware expertise they can make the necessary firmware changes to address the issues identified in the device validation report and Eseye will rerun the automated tests. If not, Eseye can carry out the device remediation and firmware updates via our in-house engineering team. This may require us to get permission to access the customer’s device firmware source code.
Device remediation is charged as a variable fee depending on the project scope.
The process can be carried out in less than a day and is designed to ensure that the bench test PoC is successful. There is no charge for device assessment."
Eseye insight: With deep device
and connectivity engineering
expertise, we work in close
partnership with our clients’
teams, to build custom strategies.
In response to customer requests to increase the overall resiliency of their devices when deployed, Eseye has developed AnyNet SMARTconnect™. This has two primary
use cases:
New device design capabilities
SMARTconnect is a lightweight device resident connectivity application which delivers three high level capabilities:
1. Managing the interface between the Eseye SIM and the modem
Encapsulated within SMARTconnect is a library of pre-coded modem commands built by Eseye to present instructions to the modem in the correct format. These pre-coded modem commands resolve the majority of the connectivity issues we have previously identified and remediated across our global customer base. Essentially, these are a catalogued collection of lessons learned.By building these library APIs into the device firmware, we have found it reduces the need by 80% for customers to code this functionality themselves.
2. FOTA functionality
Device resiliency is not just affected by connectivity success. IoT devices can fail if the modem software is not up to date or if there is an essential update to the application that has not been installed. SMARTconnect contains a capability for FOTA updates to the modem, the application, and to download new functionality into SMARTconnect itself.
3. Device to Cloud data transmission
SMARTconnect enables data to be easily ingested into the cloud. The required data format reconfiguration for the chosen cloud provider is automatically set based on a service endpoint URL, including the certificate handling.An MQTT protocol stack is available for data transport, so raw data can be delivered for SMARTconnect to format the data and deliver it into the cloud using MQTT.
SMARTconnect is a library of pre-coded modem commands built by Eseye…”
For new and existing devices where the customer seeks enhanced resilience beyond the current connectivity levels, SMARTconnect enables the device to switch IMSI or select an alternative eUICC profile (either SGP.02 or SGP.32) based on specific criteria when there is a network issue.
For instance, if a device is connected to a cell tower but a network outage results in no data path being available, the modem will still believe it is connected, and so will the Connectivity Management Platform, which means no action will be taken to resolve the issue. This can lead to extended periods without connectivity until the data path is re-established, with the potential for further delays due to the signaling storm caused by thousands of attempted reconnections.
SMARTconnect addresses this by being configured to conduct end-to-end network tests on a cadence defined by the use case, and if no data path is detected, it will trigger an IMSI rotation to another profile already embedded in the SIM.
It will then work with the modem and the SIM to reset the current connection to check if this allows the data to flow.
For an example of this in action, click below to listen to the IoT Leaders Podcast with our US Healthcare customer PharmaWatch:
It is important to note this is not a user-triggered capability, as this runs the risk of customers inadvertently selecting incompatible IMSIs within the SIM that degrade rather than enhance the service. Eseye will enable this capability as part of our managed service once we have worked with the customer to implement SMARTconnect into the device.
SMARTconnect is currently available as a SKU by modem type (e.g., Quectel BG95). By the start of 2025, it will be ported to the microcontroller level to enable modem independence, Multi-RAT, and more rapid development of value-added extensions. This will mean that it can be rapidly scaled across a much larger range of IoT device and modem configurations.
SMARTconnect is charged either as a SaaS fee per device or as a one-time license.
Eseye insight: Cut development
time and costs when you build
connectivity intelligence and
optimisation straight into
your devices
With Eseye’s expertise, integrating, managing, and optimizing IoT device connectivity becomes seamless—whether for small-scale or complex global deployments. Focus on what matters: developing your IoT application while we ensure your devices stay connected.
